How Do We Harness the Collective Power of a Community?

See something, say something but then do something!

See something, say something but then do something!

It’s hard to move on from the events last week in Parkland, Florida where seventeen innocent lives were taken in yet another school shooting. It is even harder to understand how this happened.  In retrospect, people say there were concerns, they were warning signs.  Things were reported but nothing was ever done.  Of course the bigger issue is gun control, but since that isn’t a fight likely to be won anytime soon I can’t help but wonder how else might we come together to create a movement—a movement not just to end gun violence in our schools but a movement where parents and students voices are heard about changes that need to be made.  I am so proud of the students in Parkland who are speaking up and I hope more and more will follow suit.

Like many of us in schools, I straddle the work of working as an educator and being a parent of students in school. Last week, I received an email from our elementary school principal that was meant to reassure parents about the safety of our school.  He outlined the steps being taken in Los Angeles Unified School District and asked us to work together as a community with the “See something, Say something” campaign. While I am hopeful this will make a difference community-wide, I am also concerned by the complete hypocrisy of this campaign. I fear it is a campaign that makes for great media sound bites, yet translates into little or no action on behalf of our students.  It got me thinking about the partnerships between parents and schools and why so many parents are frustrated after getting involved, trying to make change without achieving results.

Let’s take the “See something, Say something” campaign as an example.  Here LAUSD is actively encouraging parents to speak up when they see something amiss at their campus, yet below are just two examples of recent times parents at our campus alone have spoken up repeatedly with NO follow-up action on behalf of anyone at LAUSD:

  • Beyond the Bell: Our school runs an after school program for students in grades 2-5. Students are free to play on the yard after school and parents are promised a safe and supervised after school experience for their students.  Yet, repeatedly parents have complained that “Beyond the Bell” is unsafe.  The school yard gate is unlocked and unsupervised, anyone is free to come and go as they please. The one paid supervisor sits on the far side of the playground where there is shade and pays little to no attention to any adults that walk on campus, let alone the students in their care.

  • School Wide PE Program: Our school fundraises to employ an additional PE coach to provide our students with the required 110 minutes of weekly PE.  Over the years, our community has expressed concerns regarding the inappropriateness of our coach's comments to kids (comments made to girls, “If you want to win, make sure to pick boys on your team.” or comments made to boys, “Don’t run like a girl.”) to the inappropriateness of the PE Curriculum (kindergarten students doing push-ups on the blacktop for PE) yet there is little to no improvement.  In fact, recently parents spoke up, followed all of the appropriate channels speaking with our principal and Governing Council parent representatives only to have the teachers at Governing Council essentially squash any concerns with an enthusiastic, “Our PE program is great” commentary.  Nothing has ever been investigated, nor will it.

While the ineffectiveness of our PE program and the safety of Beyond the Bell, are concerns in our parent community, it has left me more concerned by the process available to parents to raise concerns at their public schools. What options do parents have available to them when their concerns are ignored?

Are parent concerns of value? If so, why are so many of the concerns ignored?  When raised concerns are ignored, it creates a culture of apathy towards school.  I have met parents with concerns who have their youngest student going through elementary tell me, “We tried to effect change the first time through and now we are just trying to get by, we only have x number of years left.”   Just today I received an email from a very involved parent disheartened that the school is not willing to meet the needs of her advanced student, “I have done everything in my power to effect change.  I will probably just write a letter with a few parent signatures and ask for it to be read at Governing Council.  Then I think that’s likely the end of the road for me.  I just don’t have the bandwidth to take this on as a project… and question the benefits of doing so, anyway.”  

I consider myself fortunate to live in a community where parents have the time and resources to push for change and yet even in these communities parents are being silenced.  What about communities who do not have these resources?  Perhaps parents everywhere end up in the same place, unable to push for changes desired for students.

If schools are going to start promoting “See something, Say something”  campaigns, than schools have to be prepared to show that it matters when parents do speak up. Parents have concerns. Parents  are speaking up and in many cases are being ignored. Over and over again.  Schools can not ignore parent concerns daily, and then expect parents to believe they would honor their concerns in regards to a school shooting. The inaction is contributing to a culture of apathy among parents and is protecting mediocrity in our schools.

If we believe parents should, “See Something, Say Something” what should they expect when they do speak up? How will schools make sure voices of students and parents are heard?

There is power in a collective conversation where our children, parents, teachers and leaders all come together to voice concerns, listen to each other and do something to create the change we all want. Let’s start the conversation. “See Something, Say Something” is a start but then we have to “Do Something.”

Can Kindness & Empathy Be Reduced to a Checklist?

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This week has been a tough week, with another school shooting making headlines I have felt heavier than usual wondering if we are making time for what really matters in school. It’s not just the increase in school shootings (that is another topic in itself) that have me feeling weighed down,  this week alone I have seen two examples that have left me wondering about the ways in which we are trying, no doubt with the best of intentions, to teach students about empathy and kindness in schools.

Here are two recent examples that caught my attention and really caused me to question our collective approaches:

Great Kindness Challenge: My two elementary aged boys participated in a weeklong kindness challenge at school.  For one week, they had conversations about kindness, there was a Kindness assembly and kids were asked to participate in a Kindness Challenge outlining in a checklist format activities they could do to be kind to others.  Our world needs more kindness, but even my first and third grader could see the inauthenticity of this week. If you visit the Kindness Challenge website, they advertise the week as follows:  One week. One Checklist. Infinite Happiness.  Can kindness really be reduced down to one week with a checklist? Does focusing on kindness for one week send the message that it’s not important the rest of the school year?

Just Don’t Say No Rule:  This week while traveling for work, I had the news on in the hotel room something I rarely do at home and heard the story about the “Just Don’t Say No Rule” at Kainesville School in Utah.  Again with the best of intentions, school leaders decided to implement a rule that 6th-grade girls aren’t allowed to say, “No” if they are asked to go to the dance or once at the dance they aren’t allowed to say, “No” if a boy asks them to dance. Thankfully the school has ended this rule.  The rule was meant to be inclusive, yet it was teaching students that being kind to others means putting yourself in potentially uncomfortable situations.   This is an especially problematic example, given where we are as a society with sexual harassment and the #MeToo movement.  But, what does it say about our own understanding or lack thereof on how to teach kindness to our students?

Both of these examples have left me wondering about the culture of kindness in schools.  How do we build an authentically kind culture?  There are many programs in place at school - programs like Character Counts & Project Cornerstone - but are they effective? How do we know? How do schools, parents and the community come together to create a culture of kindness?  More questions, than answers.  

How are you building an authentically kind culture at your school?  I’d love to learn from you and hear some real examples that don’t reduce empathy or kindness down to a checklist.

What's on My Design Thinking Bookshelf?

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When working with school leaders, I frequently get asked for my top Design Thinking book recommendations.  Whether you are looking to learn more about design thinking yourself or engage your staff in a collective book read, these are my (current) top ten recommendations to get you started:

  1. Creative Confidence, Unleashing the Creative Potential Within Us All, by Tom & David Kelley.  This book is written for everyone who wants to get in touch with their inner creative spirit.  Filled with practical exercises and stories it makes for an excellent group book read. 

  2. Change by Design: How Design Thinking Transforms Organizations & Inspires Innovation, by Tim Brown.   This book provides a fantastic overview of design thinking and methods. This book is written in a way that makes Design Thinking accessible to any leader who wants to infuse the strategies into their organization.

  3. Ten Faces of Innovation: IDEO’s Strategies for Beating the Devil’s Advocate and Driving Creativity Throughout Your Organization, by Tom Kelley.  If you have ever been annoyed by the “devil’s advocate” in meetings this book provides a remedy...ten in fact.  Over the years, IDEO has developed roles people can play to foster new ideas.  Anthropologist, Cross-Pollinator, and Hurdler are just three of the roles to explore.

  4. Wired to Care: How Companies Prosper When They Create Widespread Empathy, by Dev Patnaik.  Wired to Care is full of stories about people and companies who have achieved great success using empathy as their platform for change proving that people are really “wired to care.”

  5. Designing your Life, How to Live a Well Lived, Joyful Life, by Bill Burnett & Dave Evans.  This book takes Design Thinking mindsets and tools and helps you apply them to designing your life.  It is an empowering book that will allow you to experience the power of design thinking on a very personal level.

  6. The Art of Innovation, by Tom Kelley.  This book is a behind the scenes look at the problem-solving process used in IDEO.  Kelley shares both success stories and failures using the process which can help any organization aspiring to be more creative in their approach to problems.

  7. Design Thinking: Understanding How Designers Think and Work, by Nigel Cross. This book digs deep into the habits and mindsets of designers.  Cross help demystify design ability.

  8. Steal Like an Artist: 10 Things Nobody Told You About Being Creative, by Austin Kleon. While not a book directly on design thinking, Kleon explores the notion that everyone is creative.  You don’t need to be a genius, you just need to be yourself.  Fun, inspiring and practical advice for everyone.

  9. Design Thinking for the Greater Good: Innovation in the Social Sector, by Jeanne Liedtka, Randy Salzman & Daisy Azer.   Thus far most books on design thinking focus on the how-to and results within the business world.  Design Thinking for the Greater Good looks at the potential impact in the social sector.  Ten stories of change are told in fields such as healthcare, education and social services showing how design thinking strategies can work in heavily bureaucratic organizations.

  10. Designing for Growth: A Design Thinking Tool Kit for Managers, by Jeanne Liedtka & Tim Ogilvie.   This book serves as a very practical handbook for leaders looking to use design thinking. Filled with strategies and tools, it is an action-oriented read.

This is by no means an exhaustive list of books on Design Thinking, but will certainly get you started. What books make your top ten list?  I’m always looking for recommendations.  If you are looking for a book that explores the intersection of design thinking and school leadership, we may have just the book coming for you.  Design Thinking for School Leaders: 5 Roles & Mindsets That Ignite Positive Change will be published in May of this year!  Stay connected to get information on the book launch.

Putting the Human in "Human-Centered Design"

Getting Started with Empathy Interviews

Getting Started with Empathy Interviews

I was initially drawn to design thinking or “human-centered design” as it is sometimes called because the starting point was so much different than almost every other problem-solving process I had experienced.  This one actually starts with people!  It doesn’t start with a pre-cooked idea,  a top-down directive or an already tried solution.  It starts by spending time with people to really understand needs from their perspective.  This simple difference is what excited me, but it is also what scares some people from truly embracing design thinking. We all know, engaging with humans can be messy.

There are a number of ways to dig into the needs of your end user, but one of the simplest ways is to talk to people. I am constantly amazed at how much I learn from others through conversation and how much others are willing to share if I create the right conditions for the conversation.   Most people love to talk, especially if you touch on a topic of interest.  And since design thinking is all about solving problems, most people find being a part of a solution (especially to a problem they too experience) interesting.

If you are contemplating using design thinking, I would encourage you to start talking to people and practicing what we call “empathy interviews.”  It might be scary at first, but I promise it will get easier.  And as Tiny Fey said in Bossypants, “ You can’t be that kid standing at the top of the waterslide overthinking it.  You have to go down the chute.”  Below are a few steps to help you stop overthinking it and get you started with your first empathy interview.

  • What are you curious about?  Think about the problem you are trying to solve.  What makes it an interesting problem?  Perhaps there are already solutions out there, but the problem still exists.  Why?
  • Whose problem is this?  Who will benefit when you solve this problem?  This will help you identify your end user and get you thinking about who you need to talk to.

  • Who will you interview? Brainstorm a possible list of people that might have interesting insights on your topic.  Don’t forget to include “extreme users” — those who might have experienced your problem in a drastic way or those who may have never experienced your problem. Some of our most interesting insights have come from extreme users

  • Pick a Design Partner. Conducting empathy interviews is always more fun with a friend.  Select someone who is invested in helping to solve your problem and willing to help.  This way one of you can do the interviewing and the other can capture notes.  Try to capture exact phrases and don’t forget to watch the body language.

  • Schedule Your Interviews.  Allow for a minimum of 30 minutes for an interview, sometimes it takes the first 15 minutes just to establish rapport and get the conversation flowing.  

  • Plan Your Questions. When planning your questions and interview prompts, keep in mind these types of interviews are meant to draw out stories and evoke emotions.  These are not hiring interviews where you must ask everyone the same set of questions.  Plan a general outline and let the interview go where there is energy.
  1. Encourage Stories. Stories reveal how people think about the world.
  2. Avoid usually, always and rarely. Ask about specific instances, such as “tell me about the last time you___________.

  3. Ask why. Even when you think you know the answer, try asking people why they do or say the things they do; sometimes the answers will surprise you.

  • Interview. Enjoy the interview.  The more comfortable you are, the more comfortable your interviewee will be in sharing their experiences. Don’t be scared of silence, some of the deeper responses come after a moment of thought and reflection.

  • Synthesize & Reflect.  After you have completed your interviews, take some time to reflect and digest all that you learned.  How will this new information impact your next steps?

To make this even easier, try downloading the Empathy Interview Template.  It has everything you need to conduct a successful interview.  I can’t wait to hear what problem you are solving, who you are talking to and what you learn!




 

Picture Books to Build Design Thinking Mindsets

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It might be the elementary teacher (or child) in me but I have always loved picture books.  Even as an adult, when I read an outstanding picture book I smile with sheer delight.  They make me happy.  I especially love sharing picture books that inspire creativity, taking risks and being brave—all of which tie directly to design thinking.

I was delighted this week to receive Kobi Yamada’s newest book in the mail, “What Do You Do With a Chance?” Reading this book prompted me to pull out some other favorites, including Yamada’s two previous picture books. Below are my (current) favorite pictures books that inspire creativity and can be used to build design thinking mindsets with both students and adults.

My Current Top Ten (in no particular order):

  1. What Do You Do With an Idea? by Kobi Yamada  This is the story of how one idea gets brought to life by a child.  The idea lingers, but when the child’s confidence grows so does the idea. This book inspires you to nurture ideas, let them grow and then unleash them.

  2. What Do You Do With a Problem?  by Kobi Yamada In this book, you are faced with a problem but encouraged to look beyond the constraints of the problem and actually see that every problem has opportunities embedded. The longer the problem is ignored, the bigger it gets, but once faced it turns out to be something quite different than expected.

  3. What Do You Do With a Chance? by Kobi Yamada  In this newest book, a child encounters a chance but isn’t sure what to do with it.  After ignoring chances, they stop coming around full stop.  This book encourages you to say yes to new experiences, take chance and be brave.

  4. The Most Magnificent Thing by Ashley Spires  Every creator or inventor knows how beautiful but messy the process of creating can be.  We may have a beautiful idea but things don’t always go as planned, we mess up and things don’t work out.  The Most Magnificent Thing illustrates both the beauty and the frustration in the process and reminds us all that sometimes we need to step back and relax to get a new perspective.

  5. Beautiful Oops by Barney Saltzberg  This simple, colorful, pop-out board book helps you celebrate mistakes and turn them into something beautiful.  This book has a beautiful playful spirit that will have to you turning coffee stains into art doodles in no time.

  6. Not a Box by Antoinette Portis  Have you ever seen how excited children are when given large cardboard boxes?  If not, you are missing out.  Boxes become rocket ships, NASA stations, and forts with a little tape and a few sharpies.  This book reminds us that a cardboard cube is anything but a box.

  7. The Book of Mistakes by Corinna Luyken With very few words, this book illustrates in a playful way how mistakes can be turned into something new and beautiful.  It is always a great reminder that most everything is a work in progress, including ourselves.

  8. After the Fall (How Humpty Dumpty Got Back Up Again) by Dan Santat  We all know the story of Humpty Dumpty, but have you ever wondered why Humpty was sitting on that wall and what happens to him after the fall? This fun book explores what it means to face our fears and press on despite setbacks.

  9. Here We Are: Notes for Living on Planet Earth by Oliver Jeffers  The author shares a very personal look at his own hopes and dreams for his child’s life here on earth.  Humorous and beautiful, it is a great reminder that we are all in this together and will appeal to the do-gooder in you.

  10. Going Places by Peter Reynolds A school go-cart contest inspires children to build the latest go-cart, but who says you have to follow the directions out of the box?  Maya doesn’t.  She builds a go-cart that is very different from the rest of the students and crosses the finish line in her own way. This book celebrates thinking outside the box, the creative spirit and going against the grain.

If you think picture books are just for children, picking up anyone of the books listed above is guaranteed to change your mind.  We are all in need of a little beauty, inspiration and fun, sometimes a picture book is the perfect way to deliver that.  I’d love to hear if you have a favorite picture book that inspires and nurtures your creative spirit. Your recommendation just might make me update my own top ten list.